Refund policy
RETURNS
Our return policy allows for a 14-day window. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in its original packaging.
Certain types of goods are exempt from being returned. Perishable items such as food, flowers, newspapers, or magazines cannot be returned. Additionally, intimate or sanitary products, hazardous materials, and flammable liquids or gases are not eligible for return.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Certain health and personal care items
A receipt or proof of purchase is required for all returns.
Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable):
In some situations, only partial refunds are granted:
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you of its receipt and the approval or rejection of your refund request.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or Missing Refunds (if applicable):
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. Processing times for refunds can vary.
If you’ve done all this and still haven’t received your refund, please contact us at info@stilmobili.com.
Sale Items (if applicable):
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@stilmobili.com and ship your item to:
P.zza XX Settembre, 70 70023 Gioia del Colle BA, Italy.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be informed of your return.
Shipping:
To return your product, mail it to:
P.zza XX Settembre, 70 70023 Gioia del Colle BA, Italy.
Return shipping costs will be your responsibility. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in your refund.
Depending on where you live, the time it may take for your exchanged product to reach you can vary.
If you are returning an item worth over €75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.